Aeropuertos Argentina 2000 is using Veovo’s Passenger Predictability solution to increase efficiency and improve passenger flow in processes, including security, immigration and border control.
Argentine airport operator Aeropuertos Argentina 2000 (AA2000) is working with technology company Veovo to improve operations and passenger flows.
The organisation operates two of Argentina’s busiest airports, Aeroparque Jorge Newbery and Aeropuerto Internacional Ezeiza, as well as 33 others.
The two airports have implemented Veovo’s Passenger Predictability solution to optimise operations and improve passenger flow in various processes, including security, immigration, baggage hall and border control.
The artificial intelligence-powered cloud software measures passenger movement and offers live and predictive insight into customer behaviour. By aggregating data from multiple sensors and data sources, the analytics platform delivers metrics such as occupancy, predicted wait times and lane productivity.
This allows airports and their partners to take more informed decisions and make passenger processing as efficient and smooth as possible.
“This is a key step in the AA2000 strategy to develop a smart and digital airport”
Courtesy of integration with live queue wait-time information displays and airport apps, passengers have accurate information to help them take control of their journey and reduce stress.
“This technology allows Aeropuertos Argentina 2000 to have complete passenger flow visibility, helping us make informed decisions to deliver a better-quality passenger experience,” said Sebastián Villar Guarino, AA2000, and Ezeiza general manager. “This is a key step in the AA2000 strategy to develop a smart and digital airport.”
IT manager Diego Ovide added: “We believe that innovation and the constant search for more technologies help us provide quality service to our passengers.
“For the people who make up the airport community, this is the path we must take to be among the best airports. For this reason, it is vital to have strategic partners like Veovo, who help us in this great challenge to learn, grow and improve ourselves to be loved by our clients and become a benchmark in the airport industry.”
Aeroparque Jorge Newbery and Aeropuerto Internacional Ezeiza join other major global airports, including JFK, Amsterdam Schiphol, Auckland, and London Gatwick, which have adopted Veovo’s flow analytics solution. It enables the airports to accurately plan operations, provide situational awareness and make intelligent decisions in real-time to balance performance, customer experience and efficiency.
“Keeping passengers moving smoothly through busy processes is key to running a successful airport and providing a memorable travel experience,” said James Williamson, CEO, Veovo. “With the Veovo platform, operators can build more robust, data-driven plans while also making smart decisions on the go.
“Aeropuertos Argentina 2000 is already seeing the benefit of the insights provided to predict bottlenecks and take proactive action at its two busiest airports, and we look forward to continuing to help them deliver predictable journeys for their customers.”